Surface Pro 3 to receive update that fixes overheating issues

Users of the lately release Surface Pro 3 tablet have been voicing complaints that their tablets have been experiencing overheating problems and even shutting down due to temperature increase. Most users experiencing these problems were Surface Pro Intel i7 users and they’ve been baffled by their devices’ inability to cope with basic tasks. Surface Pro 3 i5 users have reported having the same problems as well, though.

Reports have said that even when performing basic tasks on the Surface Pro 3 like browsing or writing, the tablet would unusually overheat and even cause the tablet to shut down, then refuse to boot up until its temperature has decreased. You can only imagine the annoyance the problem has caused among users.

Microsoft has thought about that though, and has issued a statement declaring that an update will be released soon to fix the overheating issues. The 12 inch tablet started shipping in August to consumers, and reports have been coming in to Microsoft all month, so action would be required on their part as soon as possible, although the company hasn’t declared an update date.

Microsoft has said that they are aware that a very small number of Surface Pro 3 i7 devices were affected by the issue. The thermometer gauge that has been appearing on their screens to let them know the tablet is overheated might be a mistake, Microsoft saying that it might pop up faster than it should.

“Our investigation reveals that the system is triggering this event sooner than it should for some people, only when the device restarts, and this does not occur when the device is booted and running. We have an update that will address this that will be ready for our customers as soon as possible.”

The explanation for the issue with Surface Pro 3 i7 models was that the i7 processor causes the fans to spin more regularly and at higher speeds, triggering the overheating  users have been experiencing. The entire issue might be related to a software glitch, but we don’t know for sure since we don’t know how many users actually felt their devices’ increased temperature in their palms. In any case, Microsoft deems that the heating problems might just be normal due to the powerful processor. What can you use the Surface Pro 3 i5 and i7 models for if it crashes during simple tasks?

We hope Microsoft will fix this issue soon, because the Surface Pro 3 line is not something they would want to compromise and users are becoming increasingly dissatisfied with Microsoft’s tablets lately.